Refund policy

California Stones – Return & Refund Policy

Returns

At California Stones, customer satisfaction is important to us. If you are not satisfied with your purchase, please contact us within 14 days of receiving your order to request a return.

To qualify for a return, items must be unused, in their original condition, and returned with their original packaging.

Return Shipping

Customers are responsible for return shipping costs unless an item arrives damaged, defective, or incorrect.

Original shipping charges are non-refundable unless the return is due to an error on our part.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with your order number and photos of the item. We will work with you to arrange a replacement or refund.

Refunds

Once we receive and inspect your returned items, we will notify you of the refund status.

Approved refunds will be issued to your original payment method. Processing times may vary depending on your payment provider.

Order Cancellations

Please contact us as soon as possible if you need to cancel an order. Once an order has shipped, it cannot be canceled, but it may qualify for a return under our return policy.

Contact Us

For questions about returns, refunds, or your order, please contact us at:

California Stones
Email: sales@californiastones.com